MTN seeks collaboration with Public Complaints Commission

Telecommunication giant, MTN Nigeria has sought the collaboration of the Federal Capital Territory's office of the Public Complaints Commission in improving their customer care services.

The Company's Senior Manager, Commercial Legal Services, Mr. Rotimi Odusola disclosed this in Abuja on Thursday when he led  a delegation of the Company to the office of the FCT's Commissioner of the Commission, Hon. Obunike Ohaegbu. Mr. Odusola said his Company sent him to come and learn more about the activities of the Commission and explore ways his company can collaborate with the Commission to enhance customers’ services.

"We recognise the importance of the Commission does and the essence of the meeting is for us to first and foremost acknowledge the work of the Commission being one that is responsible for dealing with the general public,we are also in a business that deals with the general public, without the general public we don't have a business.

"It is more of a visit to better understand the activities of the Commission,with the aim of helping us as an organisation to say okay,this is how we better collaborate with the Commission in the manner that results in an improved experience for our customers who are your own primary Constituency" he said.

There might be preponderance of complaints that you might have received from the members of the public, I think it is to our own benefit that we come and hear from you directly. Strategically we are taking steps that will help us to address those things on a holistic basis" he added.

In his response, Hon. Obunike briefed the delegation on the mandate of the Commission which includes powers to inquire into complaints by members of the public concerning administrative actions of any public authorities and companies and assured them that his Commission will welcome collaborations with the Company. He equally urged them to assist the Commission in delivering on its mandate more especially with its numerous awareness campaigns.